Rogers & Hollands Jewelers in Racine, WI Closed now

Reviews about Rogers & Hollands Jewelers

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  April 21, 2019, by Larimar Adrianson
  I wish we had gone somewhere else. Customer Service from the sales rep is usually great, but we've had so many problems with our jewelry there that a simple "I apologize for the inconvenience" doesn't cut it anymore. They designed a custom wedding band for us, but the jeweler could not understand the sketch and it had to be done and redone three times. The third time was a charm... except that by then, the wedding had already happened, and the main stone was missing (it came loose at the jeweler's work table). As a consolation prize, the sales rep gave me jewelry cleanser... for a jewel I wasn't wearing. Also, at the time of the original transaction, they misspelled my husband's last name... It's been three years, and they still have trouble finding his transaction ID because they can't even put a note in the system informing the reps of this mistake. I won't even go into the problems we've had with the warranty, but suffice it to say that they lost the paperwork for it and I might have to pay another $79.99 for a new one because, even though they won't tell me to my face, they think I'm making it up and that just because I didn't get to wear my ring for the first six months of my marriage I have no right to demand anything from them.